Epiq’s commitment to 100% Client Satisfaction
-A Look into Our eDiscovery Client Services Group-
 

Epiq Systems is committed to achieving 100%client satisfaction, and we invest as much in our service programs as we do in our proprietary technology. As our eDiscovery client, you can depend on reliable, flexible service that meets your individual requirements. That’s one of the reasons we have established over a 90 percent rate of repeat eDiscovery business.

We assign a team of service professionals to each client – not just an individual representative. You receive proactive, timely support from a group where two-thirds of the staff come from a legal, financial or technology background, and two-thirds have worked for law firms or Fortune 500 companies.

(continued from newsletter...)

Based on long-term experience, we believe clients benefit from clear, frequent communication. You can expect continual project updates, proactive escalation when issues arise, and monitoring of your evolving case requirements.

This means that we tailor our services for you. At Epiq, we don’t have a cookie-cutter approach but rather adapt the scale and range of our resources as appropriate: project management, data services, training, technical support, IT and expert counsel coming together for you.

Your satisfaction is our first priority. And we are committed to providing you with the personalized, reliable service required for greater peace of mind and a faster, more efficient discovery process.